You may or may not have noticed, but the much publicized StagWeb problems that left many frustrated have been fixed.
“I was frustrated the first couple of weeks of school, but now that it is working fine, I’m happy,” said Anthony Genovese ’06.
The problem with StagWeb was due to a failure in the university’s UPS, which is an uninterruptible power supply.
The UPS failed when one of its 40 batteries failed. SCT, the company that runs Stagweb, dealt with the problem and replaced all 40 batteries.
According to Kevin Clancy, account executive at SCT, the UPS system will be a necessity in the data center.
Maintenance will be performed to keep the system at its maximum efficiency.
Students and faculty alike did not hesitate to call Computer and Networking Services (CNS) about their StagWeb issues.
“I had a lot of issues accessing e-mail and even the Internet sometimes,” said Chris Martin ’07. “But over the past few weeks, I feel like things have improved a lot.”
But many students and faculty do not realize that the StagWeb and Banner systems are not maintained by CNS, but are handled by Administrative Computing (SunGard SCT), according to Jay Rozgoni, assistant director of CNS.
CNS focuses on infrastructure, and desktop computing, as well as many other significant areas. SCT mainly focuses on the universities administrative systems such as Banner and StagWeb.
The different roles and responsibilities that SCT and CNS take on require them to work closely together.
Clancy said that their “goals and objectives remain the same and that is to provide exceptional support and services to the Fairfield University community.”
One problem that some students run into occasionally is trying to access their e-mail when they are staying up late to finish work. Administrative computing takes the StagWeb e-mail system offline for approximately two hours between 3 a.m. and 5 a.m. every evening to perform system backups. The software that runs the e-mail server does not allow backups that can be performed while the system is still online. All of the other StagWeb services are still available during these hours.
This sometimes creates a problem for students studying abroad in different time zones.
Angie Kubiak ’06, who studied abroad in Italy last semester, said that “it was so annoying to not be able to wake up and check my email at 7 a.m. The first thing I do in the morning is check my e-mail.”
Clancy said that there is a staff of dedicated professionals that is prepared to deal with any issues that will arise in the future.
Problems with StagWeb or Banner should be referred to the SCT help desk at ext. 4357.
Leave a Reply